Last updated: August 31, 2026
Welcome to Carter Clinics. These Terms and Conditions govern your access to and use of carterclinics.com, including its appointment, account, contact, payment, and online service features.
In these Terms, “Carter Clinics,” “we,” “us,” and “our” refer to Carter Clinics. “You” and “your” refer to anyone who visits our website, creates an account, books an appointment, or uses our services.
By accessing or using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these Terms, please discontinue your use of the website.
Healthcare Disclaimer
The information available on this website is provided for general educational and informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional regarding symptoms, medical conditions, medications, or treatment decisions. Do not disregard professional medical advice because of information you have read on this website.
Use of this website alone does not establish a doctor-patient or healthcare provider-patient relationship. Such a relationship is established only after Carter Clinics accepts you as a patient and the appropriate consultation or treatment process begins.
Medical Emergencies
Carter Clinics’ website, email, contact forms, and online services are not intended for medical emergencies.
If you believe you are experiencing a medical emergency, call 911 or immediately visit the nearest emergency department. Do not use the website or email to request urgent medical assistance.
Appointments
Appointments may be requested through our website, by telephone, by email, or through another booking method offered by Carter Clinics.
Submitting an appointment request does not guarantee that the requested date, time, healthcare provider, or service will be available. An appointment is confirmed only after you receive confirmation from Carter Clinics.
You are responsible for:
- Providing accurate and complete information
- Arriving at the scheduled time
- Following appointment preparation instructions
- Informing us if you cannot attend an appointment
- Providing updated contact, health, and insurance information where applicable
Carter Clinics may reschedule, delay, or cancel an appointment where necessary because of staff availability, operational requirements, safety concerns, emergencies, or circumstances beyond our reasonable control.
Eligibility and Consent
You must be legally capable of consenting to the healthcare services you request.
If you are booking an appointment for a minor or another person, you confirm that you are their parent, legal guardian, authorized representative, or otherwise legally permitted to act on their behalf.
Certain services may require additional consent forms, assessments, identification, or medical information before treatment can be provided.
Accuracy of Information
You agree to provide accurate, complete, and current information when:
- Creating an account
- Booking an appointment
- Completing a patient or medical form
- Making a payment
- Contacting Carter Clinics
- Requesting healthcare services
You are responsible for updating your information if it changes. Carter Clinics is not responsible for delays, errors, or service limitations caused by inaccurate, incomplete, or outdated information supplied by you.
Online Accounts
Certain parts of the website may require you to create an account.
You are responsible for:
- Keeping your username and password confidential
- Restricting access to your account and devices
- Ensuring your account information remains accurate
- Immediately notifying us about suspected unauthorized access
- Accepting responsibility for activity performed through your account
You must not share your account with another person or attempt to access another patient’s account or information.
We may restrict, suspend, or disable an account where we reasonably believe it has been compromised, misused, or used in violation of these Terms.
Payments and Charges
Prices displayed on the website are presented in the currency indicated at the time of purchase or booking.
You agree to pay all charges associated with the services you request. Applicable taxes, administrative charges, or other costs may be added where required.
Payments may be processed by independent payment service providers. Carter Clinics does not necessarily receive or store your complete card details. Your use of a third-party payment provider may also be governed by that provider’s terms and privacy policy.
We may delay or decline a transaction if:
- Payment authorization is unsuccessful
- The supplied payment information is incomplete or inaccurate
- The transaction is identified as potentially unauthorized or fraudulent
- Additional verification is required
- The requested service is unavailable
Prices and service availability may be changed at any time. Changes will not affect services already confirmed and paid for unless required by law or agreed upon with you.
Insurance and Third-Party Coverage
Where insurance or third-party coverage is used, you are responsible for confirming your eligibility, available benefits, coverage limits, and claim requirements.
Acceptance of insurance information does not guarantee that an insurer will cover a service. Unless otherwise agreed in writing, you remain responsible for charges not paid by your insurer or another third party.
Online and Virtual Services
Where Carter Clinics offers telephone, video, or other virtual healthcare services, you are responsible for:
- Using a suitable internet connection and compatible device
- Participating from a private and appropriate location
- Providing accurate identity and location information
- Protecting the confidentiality of your consultation
- Following the healthcare professional’s instructions
Virtual healthcare may not be appropriate for every medical condition. A healthcare professional may recommend an in-person assessment or refer you to another service when necessary.
Technical interruptions may occasionally affect virtual services. We will take reasonable steps to restore or reschedule the service where appropriate.
Website Information
We make reasonable efforts to keep the information on our website accurate and current. However, medical knowledge, service availability, pricing, staff information, clinic hours, and other content may change.
We do not guarantee that every page will always be complete, accurate, current, or free from errors. You should contact Carter Clinics directly to confirm information before making a medical, financial, or appointment-related decision.
Acceptable Use
You agree not to use this website to:
- Violate any applicable law or regulation
- Impersonate another person or misrepresent your identity
- Access another person’s account or medical information
- Submit false, misleading, fraudulent, or harmful information
- Upload malicious software, viruses, or harmful code
- Interfere with the website’s security or operation
- Attempt to gain unauthorized access to our systems
- Collect information about other users without authorization
- Harass, threaten, abuse, or harm staff, patients, or other individuals
- Use automated tools to copy, scrape, or overload the website
- Use website content for unauthorized commercial purposes
We may restrict or terminate access where we reasonably believe the website is being misused.
Intellectual Property
Unless otherwise stated, the website and its content—including text, graphics, logos, photographs, videos, page layouts, designs, icons, and software—are owned by or licensed to Carter Clinics and are protected by applicable intellectual property laws.
You may view and print website content for personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, sell, license, or commercially exploit website content without prior written permission.
Third-party names, logos, and trademarks remain the property of their respective owners.
Patient Reviews and Submitted Content
If you submit feedback, a review, testimonial, image, or other content, you confirm that:
- The content is accurate and based on your genuine experience
- You have the right to submit it
- It does not violate another person’s privacy or legal rights
- It is not unlawful, defamatory, misleading, abusive, or offensive
- It does not contain confidential medical information about another person
We will not publicly use identifiable patient testimonials, photographs, or medical information without appropriate permission.
We may remove submitted content that violates these Terms or applicable law.
Privacy and Personal Information
Your use of the website is also governed by our Privacy Policy.
Personal and health information submitted through the website will be handled in accordance with applicable privacy and healthcare legislation, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), where applicable.
Do not send highly sensitive or urgent medical information through a general contact form or ordinary email unless specifically requested by Carter Clinics.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience only. Carter Clinics does not control and is not responsible for the content, security, availability, products, services, or privacy practices of third-party websites.
Accessing a third-party website is at your discretion and may be subject to separate terms and policies.
Website Availability and Security
We aim to keep the website available and secure, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance or updates
- Technical problems
- Hosting or internet failures
- Security incidents
- Events beyond our reasonable control
We may change, suspend, restrict, or discontinue any part of the website when reasonably necessary.
Although we use reasonable safeguards, no website or electronic transmission method can be guaranteed to be completely secure or free from harmful components.
Limitation of Liability
To the maximum extent permitted by applicable law, Carter Clinics will not be liable for indirect, incidental, special, consequential, or similar losses resulting from:
- Your use of or inability to use the website
- Reliance on general information published on the website
- Unauthorized access caused by your failure to secure your account
- Third-party websites, platforms, or payment services
- Technical failures, interruptions, or harmful software outside our reasonable control
- Information you provide that is inaccurate or incomplete
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any professional duties owed to patients under applicable law.
Indemnification
To the extent permitted by law, you agree to indemnify and hold Carter Clinics harmless from claims, losses, liabilities, and reasonable costs arising from:
- Your unlawful or unauthorized use of the website
- Your violation of these Terms
- Your infringement of another person’s rights
- False, misleading, or harmful information submitted by you
This section does not apply where a claim results from the negligence or unlawful conduct of Carter Clinics.
Changes to These Terms
We may update these Terms and Conditions to reflect changes in our services, website functionality, operational practices, or legal obligations.
The updated Terms will be published on this page with a revised “Last updated” date. Continued use of the website after an update means you accept the revised Terms.
Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Any dispute relating to these Terms or the use of this website will be subject to the jurisdiction of the courts located in Ontario, except where applicable law requires otherwise.
Contact Carter Clinics
If you have questions about these Terms and Conditions, please contact:
Carter Clinics
102 Bloor Street West, Suite 703
Toronto, Ontario M5S 1M8
Canada
Email: info@carterclinics.com
Website: carterclinics.com