Frequently Asked Questions (FAQ)

You can request an appointment by contacting Carter Clinics directly by phone or through the appointment request options available on our website. Our team will help you select an appropriate date, time, and healthcare provider.

If your appointment requires a referral or medical records, our team will let you know before your visit.

Appointments are recommended to help reduce waiting times and ensure that the appropriate healthcare professional is available. Walk-in availability may vary depending on the clinic’s schedule and the type of care required.

Please call before visiting if you do not already have a confirmed appointment.

Referral requirements depend on the service, healthcare provider, and your individual circumstances. Some consultations may be booked directly, while certain specialist services may require a referral from a physician or another healthcare professional.

Contact our team before booking if you are unsure whether a referral is required.

Carter Clinics does not replace hospital emergency services. If you are experiencing a medical emergency, severe symptoms, or believe your health or safety is at immediate risk, call 911 or go to the nearest emergency department.

Do not use an online appointment request or email for urgent medical assistance.

Contact Carter Clinics or ask your pharmacy to send a refill request before your medication runs out. A healthcare provider must review and approve each request, and some medications may require an appointment or additional assessment before they can be renewed.

Please allow sufficient processing time and avoid waiting until your final dose.

Please bring the following items when applicable:

• A valid health card and government-issued identification
• Your referral letter or appointment documents
• A current list of medications and supplements
• Relevant test results, imaging reports, or medical records
• Details of allergies and previous medical conditions
• Insurance or payment information for uninsured services

Arriving a few minutes early will provide enough time to complete any required forms.

Payment requirements depend on the service provided and whether it is publicly funded, privately billed, or covered by an insurance plan. Available payment methods may include debit, credit card, or other options accepted by the clinic.

Please contact Carter Clinics before your appointment for current pricing, coverage, and payment information.

Patients may request access to their medical information in accordance with applicable privacy and healthcare laws. Identification and written authorization may be required before records can be released.

Test results may need to be reviewed by your healthcare provider before they are shared or discussed with you.

Carter Clinics takes reasonable administrative, technical, and physical measures to protect personal health information. Patient information is collected, used, stored, and disclosed only for authorized healthcare and administrative purposes, subject to applicable privacy laws.

Medical information is not released to unauthorized individuals without patient consent unless disclosure is required or permitted by law.