Last updated: August 31, 2026
Welcome to Carter Clinics. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Carter Clinics (“Carter Clinics,” “we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit carterclinics.com, contact our clinic, book an appointment, create an account, make a payment, or use our healthcare services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
Depending on how you interact with Carter Clinics, we may collect:
- Your name, email address, telephone number, and mailing address
- Account registration and login information
- Appointment and scheduling information
- Health information you voluntarily provide through our forms, communications, or healthcare services
- Payment, billing, and transaction information
- Insurance information, where applicable
- Messages, support requests, feedback, and other communications
- Website usage information, including your IP address, browser, device type, pages visited, and access times
- Cookie and analytics information
Please do not submit confidential medical information through a general website contact form unless the form specifically requests it and is intended for that purpose.
How We Collect Your Information
We may collect personal information when you:
- Book, change, or cancel an appointment
- Register for an online account
- Complete a contact, registration, or patient form
- Receive medical or healthcare services from us
- Make a payment or purchase a service
- Contact us by telephone, email, or through the website
- Subscribe to updates or marketing communications
- Provide feedback or submit an enquiry
- Browse or interact with our website
We may also receive information from healthcare professionals, insurance providers, authorized representatives, payment processors, or other third parties where permitted by law.
How We Use Your Information
We may use your personal information to:
- Schedule and manage appointments
- Provide and coordinate healthcare services
- Communicate with you about appointments, treatment, services, or enquiries
- Create and manage your account
- Process payments and maintain billing records
- Respond to questions, feedback, and support requests
- Improve our website, services, and patient experience
- Maintain the safety and security of our website and systems
- Send service updates or marketing communications where you have provided consent
- Meet our medical, administrative, regulatory, and legal obligations
- Prevent fraud, misuse, or unauthorized access
We will only use your personal information for the purposes for which it was collected or as otherwise permitted or required by law.
Health Information
Information concerning your health, treatment, medical history, or healthcare services may be considered personal health information.
Carter Clinics handles personal health information in accordance with applicable privacy and healthcare laws, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), where applicable.
We limit access to personal health information to authorized personnel and healthcare professionals who require it to perform their duties or provide services to you.
When We Share Your Information
We do not sell or rent your personal information.
We may share relevant information with:
- Healthcare professionals involved in your care
- Authorized Carter Clinics employees and contractors
- Payment processors and financial service providers
- Website hosting, IT, email, analytics, scheduling, and security providers
- Insurance providers, where applicable and authorized
- Government agencies, regulators, courts, or law-enforcement authorities where required by law
- Professional advisers, such as accountants, auditors, or legal representatives
- A successor organization in connection with a merger, restructuring, or transfer of the clinic, subject to appropriate privacy protections
Our service providers are permitted to access information only as necessary to provide their services and are expected to protect it appropriately.
Information may be processed or stored outside Ontario or Canada when we use third-party service providers. In such cases, the information may be subject to the laws of the jurisdiction where it is processed.
How We Protect Your Information
We use reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These safeguards may include:
- Password-protected systems
- Access restrictions
- Secure servers
- Encrypted website connections
- Authentication controls
- Security monitoring
- Staff confidentiality requirements
- Regular backups and system maintenance
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive medical information through ordinary email unless specifically requested.
Accessing or Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.
To protect your privacy, we may need to verify your identity before completing a request. Certain records may be withheld where permitted or required by law.
To submit a privacy, access, or correction request, contact us at info@carterclinics.com.
Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent to certain uses of your information
- Request deletion of information where legally permitted
- Object to or restrict certain processing activities
- Unsubscribe from marketing communications
- Submit a complaint about how your information has been handled
Withdrawing consent may affect our ability to provide certain services. We may also need to retain some information to meet healthcare, regulatory, financial, or legal obligations.
Marketing Communications
We will send promotional emails or other marketing communications only where permitted by law and, where required, with your consent.
You may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us at info@carterclinics.com.
Appointment confirmations, billing notices, security alerts, and other essential service communications are not considered promotional messages.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Remember preferences
- Maintain website functionality
- Understand how visitors use the website
- Measure website performance
- Improve content and services
- Support security and fraud prevention
- Deliver relevant advertising where consent has been provided
You can control or disable cookies through your browser settings. Disabling certain cookies may prevent some parts of the website from functioning correctly.
Third-Party Websites
Our website may contain links to third-party websites or services. Carter Clinics is not responsible for the privacy, security, or content practices of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary to provide our services and meet our medical, administrative, financial, regulatory, and legal obligations.
Medical and patient records may need to be retained for minimum periods established by applicable healthcare laws, regulations, and professional standards.
When information is no longer required, we will securely delete, anonymize, or destroy it, subject to our legal and record-retention responsibilities.
Children’s Privacy
Where services are provided to a minor, personal information may be collected from or with the involvement of a parent, legal guardian, or other authorized person, as required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations, or privacy practices.
The updated version will be published on this page with a revised “Last updated” date. Where required, we may also provide additional notice of material changes.
Contact Carter Clinics
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Carter Clinics
102 Bloor Street West, Suite 703
Toronto, Ontario M5S 1M8
Canada
Email: info@carterclinics.com
Website: carterclinics.com
In this Privacy Policy, the terms “personal information” and “personal data” refer to information that identifies, relates to, or can reasonably be associated with an individual.